HOMETOWN FAVORITES FAQ
Shipping
HOW LONG WILL IT TAKE TO GET MY ORDER?
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Allow an additional 1-5 business days for Priority Shipping item(s) to be delivered. Express Shipping orders will arrive between 1-3 business days. Orders are not shipped or delivered on Sundays and holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
All domestic orders will be shipped out via USPS.
WHEN WILL I RECEIVE MY TRACKING INFORMATION?
Once an order has been shipped, you will electronically receive an email with a tracking number to be able to track orders and estimated date of delivery. Please make sure you provide us with a valid email to ensure the delivery of your tracking confirmation.
DO YOU SHIP INTERNATIONALLY?
Yes, we do ship internationally. There is a flat shipping fee of $50 that will be applied to your order. Keep in mind that you may experience longer delivery times when items are shipped out of the continental United States.
CAN I CHANGE MY SHIPPING ADDRESS AFTER I ALREADY PLACED MY ORDER?
If you are interested in changing or updating the shipping address of your order please reach out to us at info@thehometownfavorites.com. You can change your shipping address anytime before the 7th business day of fulfillment.
Order
HOW DO I PLACE A RETURN OR EXCHANGE?
We do not accept returns or exchanges unless the item purchased is damaged upon receiving the delivery. If you receive a damaged item, please reach out to info@thehometownfavorites.com within 48 hours with your order number, a picture of the damaged product, and what you would like to do.
HOW DO I CANCEL MY ORDER?
Contact us at info@thehometownfavorites.com if you would like to cancel your order. Once your order ships we will not be able to cancel it. Most orders can be canceled before the 7th business day of fulfillment.
WHY DID I NOT RECEIVE AN ORDER CONFIRMATION EMAIL?
Order Confirmation emails are typically sent within a few minutes of placing your order, but can take up to an hour. Make sure to check your spam folder!
We often find that incorrectly typed email addresses are often the cause of missing emails.
If you didn't receive your Order Confirmation email, please contact us at info@thehometownfavorites.com and we can confirm the email address associated with your order.
Products
CAN I ORDER SOMETHING THAT IS OUT OF STOCK?
No, you are not able to order products that are out of stock. Our exclusive collections are only available for a limited time. We may have re-releases for our most popular products, but that is not guaranteed. Announcements will be made so make sure to check our site frequently, sign-up for our newsletter, or follow us on Instagram so you don't miss out.
CAN I REQUEST A REFUND?
No, unfortunately we will not be able to issue refunds to any orders that are a part of pre-order periods that have been closed.
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